You may not remember me, but probably almost two years ago now, on your recommendation, I bought a used engine, and you installed it, on my 1995 Nissan Maxima. Of course, there has never been any problems with it.
Anyway, a few days after you installed it , I was driving on Federal Blvd. near your shop, when my engine started to overheat, Thinking that it was connected to the new engine, I pulled into your shop, as it was near closing time. You soon found out it was a broken Top radiator hose which had nothing to do with the new engine. Despite that ,and also despite that you were already closed, you went ahead and drove me to the nearest auto retailer, so I could purchase a replacement hose and coolant. Then you took me back to your shop, where you fixed my car for free!
It is service like this, and your excellent attitude towards customer service that brings me back, and has brought me back, for many years. Please accept the check as a Token of my appreciation for your loyal service and dedication to your customers, and/or as a Christmas gift. Also, please give a copy of this letter to your company supervisors, as I would like them to know about This incident, and hopefully realize that I'm sure you are the main person responsible for the success of that shop. I have done business with you and your shop with all my cars in Colorado, at least dour,and would go to no other shop - due only to you.
Please excuse the crudeness of this letter, as I had hoped to print it up on a computer. Nevertheless, I still hope you do pass this letter up to the top of your management chain, so that they realize, if they don't already, how valuable an employee you truly are. Your honest friendly, and great customer service is what keeps people like me coming back.
Thank you very much for your great service.
Bill and I want to thank you so much for going above and beyond in dealing with us, one extended warranty service in the repair of our car., Then with looking at it again. Not to mention keeping it safe while we were out of town for so long. And offering to come to your shop on a day you were closed to move it outside for us. Then lastly taking the time and someone else to drive it to the Dealer for further evaluation for us! Your assistance in all of those things was greatly appreciated! The company and the people you work for and with are very fortunate to have you in the front office to greet people and facilitate their car repair It's not everyday that we find people like you and we want you to have this gift card as a small token of our appreciation.Please enjoy a dinner out on us. And please thank your co-workers for their hard work on our car! Of course we appreciate them too!
June 14th, 2005
To Whom It May Concern:
Please register this letter as a positive Better Business Bureau reporting for AC Transmission Centers. (6780 Federal Blvd, Denver, CO 80221 (303) 428-6566)
Larry and his staff demonstrate expertise, integrity and honesty at every level. We are extremely pleased with our experience and the services provided at his transmission center.
To AC Transmission,
I’m writing this letter to you for only one reason, when I brought my truck into your shop I had already taken it to two other shops and they both told me the transmission had to be replaced, that there was no repairing this one. Granted, it had 189,000 miles on it but it was my work truck and I had to get it fixed. When I called your shop and talked to Brian, he asked me if it was still drivable, I said yes but it wont go into overdrive. He said if it still moves, it should be cheaper to rebuild than to replace it so I brought it in for the free diagnostics. Both of the other shops charged me for the diagnostics. The transmission did need to be rebuilt and I said go ahead, you rebuilt the transmission for over $500.00 cheaper then the other guy’s quoted and it runs perfect. Thank you for your good service. I will recommend you to all my friends.
To AC Transmission:
It is rare in this day and age to find an auto repair company that provides the high level of service that I received from you. The first time I brought my car to you, you treated me as if I were family. You were genuinely concerned about my needs and you made me feel as though I were important to you. The work you did was excellent; you performed the work in a very timely manner, and made me feel comfortable. If I ever have any questions you are willing to take the time to answer them without making me feel as though I shouldn’t be wasting your time. That is why I bring all my cars to you and I have referred all my friends and family to you. Everyone I have referred to you has thanked me for sending them to you.
I can’t thank you enough for all your help. I just wanted you to know how appreciated you are.
Thanks you so much for your help with the transfer case on our Dodge Caravan. Because of your insight and care, what seemed to be a huge problem became only a minor adjustment. Thank you from the bottom of our hearts and may God bless you in return for your honesty and fair business ethics. We are grateful.
To Whom It May Concern,
I brought my 1997 Ford Taurus to your shop, it was not shifting. The man at the counter said you can check it for free and it would take about an hour. I just new it was ready for a new transmission, it had 124,000 miles on it. I’ve owned it since it was new. Well the man came out about an hour later and said it was the speed sensor and the cost of the repair was $134.25 + tax. Of coarse I said fix it please and now it works fine. In today’s times it is very hard to find honest people anywhere, let alone in the car repair business. So I am writing to you to say thank you so much for your honesty and great service. I will be back if I ever need any transmission help again.